Start Faqs   

How does the customer pay?

Your customers can pay using a credit or debit card. The money is deposited into a Stripe merchant account as part of the ordering process. So when you receive an order you know payment has been made and you are free to ship.

How will orders arrive?

You can select from a variety of ways to be informed of an order arriving. For example you can be sent an email containing the order details in a human readable text format. Or you could opt to have an a machine readable order file (XML) placed in a dropbox folder.

How will consumers know about the app?

Consumers can be led towards the app through in-store posters, point-of-sale information, Quick Response Codes (QR), website adverts, email or social media communications. Generally any method you use to communicate with your customers can help them discover the apps availability.

Who can use the app?

The app is designed to be used by retail consumers who wish to buy products using a mobile device (iPhone or iPad).

How long does it take to get started?

Well that depends mostly on you providing the product data, or access to your eCommerce system. Once we have the details needed to submit your app to the App Store it will usually take up to 10 working days to be ready for your customers to use. Of course, this timescale is outside our control. You will be contacted when the app is ready to be used.

How easy is it to get started?

You will need to provide an electronic product catalog listing your products for the app to use. You can do this using MSExcel and your product images. Or you could give us authorised access to your product database in one of the supported eCommerce systems.

Why not develop my own app?

Application development is not cheap and requires continued commitment as technology changes and the new OS upgrades are rolled out.

You do not need to become an IT developer, with all the associated costs, delays and technology decisions that go with such an endeavour. That’s what we do for you and will continue to do as the technology landscape changes.

Why use a native mobile app?

Your customers will buy more using a native app than they will if they are using a website even if it is adaptive and optimised for mobile use.

A mobile app provides an experience that is much more sophisticated and in tune with your customers needs than is possible using a website.

The mobile app can be used when outside of data coverage. If a customer prefers not to use cellular data, they want to use WiFi only, then they can still have a great experience. They can continue to browse your products and even place orders ready to be sent when they return to a location with data coverage.